Shipping policy
Shipping Policy
At Jay Kenneth Designs, every piece is crafted with care, precision, and a deep commitment to excellence. We take great pride in ensuring your jewelry arrives safely, beautifully packaged, and on time. Please review our shipping policy below.
Processing Times
-
Ready-to-Ship Items: Orders are processed within 1–3 business days.
-
Custom & Made-to-Order Pieces: Please allow 14–28 business days for production. You’ll receive an update when your bespoke piece is ready to ship.
Each piece is thoroughly inspected and elegantly packaged before leaving our studio.
Shipping Methods & Rates
We offer secure, insured shipping to ensure your jewelry arrives in perfect condition:
|
Shipping Method |
Estimated Delivery Time |
Cost |
|---|---|---|
|
Standard Shipping |
3–7 business days |
Complimentary on orders over $250 / $10 flat rate |
|
Expedited Shipping |
2–3 business days |
$20 |
|
Express Shipping |
1 business day |
$40 |
All orders include tracking and require a signature upon delivery.
Shipping Coverage
We currently ship to addresses within the United States only. At this time, we do not offer international shipping.
Order Tracking & Confirmation
Once your order has shipped, you will receive a confirmation email with a tracking number. You may track your order at any time through our website or the carrier’s tracking portal.
Lost or Stolen Packages
All shipments are insured for your protection. If your package is marked as delivered but cannot be located, please contact the carrier immediately and notify us. We’ll work with you to initiate a claim and resolve the issue promptly.
Accurate Shipping Information
Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address details.
Need Assistance?
We’re here to help. For questions about your order or shipping details, please contact our client care team at jaykennethdesigns@gmail.com or through our "Contact Us" page.